FAQs
WHAT ARE YOUR PRICES?
Beginning in 2023 my prices will begin at $50/dozen. Your order will be quoted based on design, colors needed to complete the order, complexity, packaging needs, time to create, etc. Custom cookies = custom pricing.
WHAT IS THE MINIMUM ORDER?
Beginning in 2023 my minimum order is 1 dozen. I specialize in small batch orders and prefer to bake up to 4 dozen per week.
WHAT THEMES DO YOU DO?
The fun part about custom orders is that they are *custom* to what you want! I love baby showers, birthdays, bridal showers, weddings, business events, and much more! There are themes I do not do including: weapons and drugs.
HOW EARLY DO I NEED TO BOOK?
I take on limited orders every week, therefore I book out quickly. I recommend reaching out at least one month before your event. Any order that I take on with less than 14 days notice will be charged a premium rush fee.
HOW LONG WILL THE COOKIES STAY FRESH?
Cookies will last about a week at room temperature. They each come individually sealed in cello bags. You can store your cookies on your counter away from the sun until your event.
Decorated cookies freeze beautifully! cookies can be frozen for up to 6 months. To freeze your cookies:
Place cookies in an airtight container. if you can stack them on their side (like books) that is best. If not, try not to stack more than two cookies on top of each other, as the details can get crushed.
Place container in the freezer. try not to put anything heavy on top of the container that could crush the cookies.
The night before your event, set the container on the counter away from the sun and allow the cookies to come to room temperature. Do not open the container while your cookies are thawing. I know it is tempting, but if the condensation gets on your cookies it could ruin the icing. Keeping the lid on will allow the condensation to collect on the outside of the container and that = happy cookies.
Once at room temperature, that’s it. Enjoy!
HOW MANY FLAVORS?
Currently I only offer vanilla sugar cookies. Occasionally I will offer fun flavors from pre-orders.
WHAT IS A PRE-ORDER?
A pre-order is when I design sets of cookies, take orders for them, and then have those orders available for pick up at a later date.
WHERE DO I PICKUP?
For custom orders I ask that you pick up your order at my home in Hagersville, ON. The address is sent to you once I receive your full payment. The week of your order pickup you will receive an email to schedule a pickup time. If you are late to pickup, I reserve the right to charge a late pickup fee. Currently, the only way I can accommodate multiple orders per week, is by having pickups exclusively on Saturdays and Sundays.
DO YOU DELIVER?
If a meet up or delivery in the Haldimand area is requested a $20 fee will need to be paid before I can bring your order to you.
DO YOU SHIP?
No. Cookies are only available to pick up from home in Hagersville, ON.
*FULFILLMENT POLICIES*
Custom cookies - Due to the custom nature of my cookies, no refunds/returns/or exchanges are allowed. If you have placed a deposit for a cookie order but need to cancel the order, that deposit will not be refunded but can be used towards a future order. If you placed an order during a pre-sale and do not pick up your order, a refund will not be issued. I can freeze your cookies and keep them fresh for you until you are able to pick them up.
All of my cookies are home produced and processed in a kitchen that may process common food allergens such as tree nuts, peanuts, eggs, milk, wheat, and shellfish.